*Free Shipping is not a guaranteed service.
* Delivery to U.S. only. Excludes weekends and holidays. In-stock items only. Dangerous goods cannot ship via 2-Day or Overnight (this includes most fragrances).
* Orders received on Saturday and Sunday will be processed by close of business Tuesday.
We no longer ship packages internationally. We apologize for the inconvenience.
Shipping Restrictions
Refused Packages
A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.
Processing Time
All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Tuesday.
Domestic Delivery Time – Standard Shipping
Orders shipped to the western U.S. can be expected within 5-8 business days. Orders shipped to the eastern U.S. generally take 3-5 business days. Please note free shipping does not include weekends and holidays. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. Vivandi is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
Overnight and 2-day Shipping
For quicker delivery, guaranteed Next Day and 2nd Day shipping services are available.
United States Postal Service (USPS)
USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from Vivandi is only used to verify when a parcel has been delivered, and is not used to track packages on route.
DOT restricted
DOT restricted including items that are pressurized or flammable, must be shipped via Standard Ground in accordance with the Department of Transportation.
Freight Forwarders
Vivandi doesn’t ship to freight forwarders or addresses outside the United States. We reserve the right to cancel all orders shipping to a freight forwarder.
Out of Stock
If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email (shipments@dermstore.com).
In accordance with U.S. federal holidays, our warehouse will be closed on the following days of the 2017/2018 calendar:
Monday, January 2nd — New Year’s Day
Monday, May 29th — Memorial Day
Monday, July 4th — Independence Day
Monday, September 4th — Labor Day
Thursday, November 23rd — Thanksgiving Day
Friday, November 24th — The Day After Thanksgiving Day
Sunday, December 24th — Christmas Eve Day
Monday, December 25th — Christmas Day
Monday, January 1st — New Year’s Day